SmartScale IT Plans Explained
Basic Plan – Essential IT & Network Support
Effortless IT, rock-solid backups, and pro-level support—everything your startup needs to launch and grow with confidence.
Plan Overview
Advanced Plan – Comprehensive IT & Security Solutions
Boost performance, tighten security, and get faster support. The Advanced Plan keeps your systems running smoothly so you can focus on scaling your business.
Plan Overview
HelpDesk Support
Extended hours(8 AM - 8 PM) with regular system checkups.
Preventive Maintenance: Regular checkups, updates, and scans.
Network Monitoring
24/7 Monitoring: Real-time alerts and issue detection.
Optimized Performance: Regular tuning for speed, stability, and minimal downtime.
Backup & Disaster Recovery
Onsite Backup (NAS): Regular backups stored locally.
Basic Recovery: Standard data recovery without advanced guarantees.
Remote Access & VPN Solutions
Advanced VPN Setup: Secure, auto-connected access with user-specific configurations.
Remote Work Support: Optimization for collaboration and file-sharing tools.
Security Setup
Advanced Firewalls & Intrusion Prevention: Proactive network defense.
Real-Time Malware Protection: Continuous scanning and threat intelligence.
Premium Plan – Complete IT Management & Security
Get 24/7 monitoring, top-tier security, and expert support. The Premium Plan gives you everything you need to scale confidently—without IT headaches.
24/7
Monitoring & Management
24/7
Priority Support
24/7
Security & Protection
Network Monitoring & Optimization
24/7 Monitoring & Management
Continuous tracking of all network devices and performance.
Advanced Tuning
Proactive optimization for stability in complex networks.
Proactive Helpdesk Support
24/7 Priority Support
24/7 expert support to resolve IT and network issues—anytime, fast.
Fast-Track Resolution
Enjoy VIP support with fast-tracked fixes for urgent issues—minimize downtime, maximize uptime.
Bulletproof Backup & Disaster Recovery
Multi-Layer Backup
Protect data with onsite, offsite, and cloud backups—maximum security.
Rapid Recovery
Get priority disaster response with regular testing for fast and reliable data restoration.
Remote Access (VPN) & IT Security Solutions
Managed VPN
Secure, scalable remote access with built-in collaboration tools for seamless connectivity.
Next-Gen Firewall
Enterprise-grade security with threat defense, encryption, MFA, and layered protection.
Key Differences at a Glance:
Basic Plan
- Network Monitoring
- Helpdesk Support
- Backup
- Security
- Remote Access
- Disaster Recovery
Advanced Plan
- Network Monitoring
- Helpdesk Support
- Backup
- Security
- Remote Access
- Disaster Recovery
Premium Plan
- Network Monitoring
- Helpdesk Support
- Backup
- Security
- Remote Access
- Disaster Recovery
Add-Ons:
- Additional Users: For businesses with more than the included number of users, an additional fee of $20 - $50 per user will apply, depending on the plan.
- Customization Options: Tailored quotes are available for clients who require highly customized services or have specific needs outside of the standard plans.
Find Your Perfect Fit—or Let Us Build It for You.
Find Your Perfect Fit—or Let Us Build It for You.
Our team is here to help you find the perfect fit. Whether you’re unsure which plan suits you best or need a custom setup tailored to your unique needs, we’ll guide you every step of the way. Let’s build the right solution for your business.
